Refund policy
Return & Refund Policy
At Évoria, we want you to love every product you receive. Please read our policy carefully before making a purchase.
All Sales Are Final Due to the nature of our business, we do not accept returns or exchanges for change-of-mind purchases. We encourage you to review product descriptions and ingredients carefully before ordering.
Damaged, Defective, or Incorrect Items If you receive an item that is damaged, defective, or not what you ordered, please contact us within 7 days of delivery at vrajdkpatel@gmail.com with:
- Your order number
- A clear photo or video of the issue
We will review your claim and, if approved, offer one of the following resolutions:
- A full or partial refund to your original payment method
- A replacement item shipped at no additional cost
Non-Returnable Items For health and hygiene reasons, all skincare and beauty products are non-returnable once opened or used.
Refund Processing Approved refunds are processed within 5–10 business days and will be returned to your original payment method.
Lost or Undelivered Orders If your order has not arrived within the estimated delivery window, please contact us and we will investigate with our fulfillment partner.
Skin Reactions & Sensitivities Our products are sourced from third-party suppliers. While all products are carefully selected, individual skin reactions and sensitivities vary. We strongly recommend reviewing the full ingredient list before use and performing a patch test prior to applying any new skincare or beauty product.
Évoria is not liable for adverse reactions resulting from individual skin sensitivities, allergies, or misuse of any product. If you experience a severe reaction, discontinue use immediately and consult a medical professional.
Claims related to personal injury or adverse reactions are outside the scope of our return and refund process.
Contact Us For any concerns, reach out to us at vrajdkpatel@gmail.com.